Privacy Policy

Byte Loom Technology Pty Ltd (ACN: 687 184 096), an Australian-based IT service provider, is committed to protecting the privacy of individuals and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information.

This policy applies to all individuals who engage with us, including customers, suppliers, contractors, website visitors, and job applicants. By visiting our website, using our services, or otherwise providing us with your personal information, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to deliver our services, respond to enquiries, and meet our legal obligations. This information may include, but is not limited to, your name, contact details, business information, payment details, IP addresses, and any other information relevant to the services we provide.

In most cases, we collect information directly from you, but there may be instances where it is collected from third parties, such as service providers, partners, or publicly available sources.

2. How We Use Your Information

Personal information is used primarily to deliver services, provide support, manage accounts, improve our offerings, conduct marketing activities, and comply with legal requirements. We may also use it to communicate with you about updates, promotions, or service notices.

You may opt out of receiving marketing communications at any time by contacting us at info@byteloom.com.au.

3. Disclosure of Your Information

We may disclose personal information to our employees, contractors, technology partners, and service providers who assist us in delivering our services. Such disclosures are made on a confidential basis and only when necessary.

We may also disclose information to government authorities if required by law or in response to legal proceedings. When engaging with overseas service providers or offshore contractors, we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards and only transfer data outside Australia with your consent or as permitted by law.

4. Data Security

Byte Loom Technology takes the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards to protect data from misuse, interference, loss, and unauthorised access or disclosure. These measures include secure servers, encryption, access controls, and regular system monitoring.

We retain personal information only as long as necessary for business or legal purposes and ensure that information no longer required is destroyed or de-identified securely.

5. Website Data Collection

Our website may collect certain technical information automatically when you visit, such as your IP address, browser type, and access times. This information is used for system administration, statistical analysis, and to improve user experience. We do not use this information to identify individuals unless required for a security investigation or legal compliance.

6. Credit Information

If you apply for credit or use our services under credit terms, we may collect credit information or credit eligibility information, including your credit history, references, and payment behaviour. This information is used to assess and manage credit risk and may be shared with credit reporting agencies or collection partners where necessary. We do not share this information with overseas recipients without your explicit consent.

7. Access and Correction

You have the right to access and correct your personal information held by us. Requests should be made in writing to us. We aim to respond within 30 days and will notify you if any fees apply. If we refuse access or correction, we will provide written reasons as required by law.

If you believe any information we hold is inaccurate or outdated, please contact us to request an update.

8. Complaints Procedure

If you have a concern or complaint regarding how we have handled your personal information, you may contact us by writing to us. We will acknowledge receipt of your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Privacy Policy

Byte Loom Technology reserves the right to update this Privacy Policy at any time. We recommend reviewing it periodically, especially when providing new personal information or using our services. The most recent version will always be available on our website at www.byteloom.com.au.

10. Contact Us

For any questions about this Privacy Policy or your personal information, you may contact us at: